General conditions of sale
Mediclem.com (hereinafter referred to as "The Site") is published by MEDICLEM, a SAS with a capital of 1000 euros, whose Head Office is located at 32 rue de Toul, 75012 PARIS and identified in the Paris Trade and Companies Register under number 902 187 970, intra-community VAT number FR82902187970 (hereinafter referred to as "MEDICLEM"). All orders placed on the Site are subject to these general terms and conditions of sale. MEDICLEM reserves the right to adapt or modify these terms and conditions at any time, the version of the general terms and conditions of sale applicable to any transaction being that appearing online on the site www.mediclem.com at the time of the order. MEDICLEM is a registered trademark and all products available on the Site as well as the contents of the Site are protected by an intellectual property right belonging solely to MEDICLEM or to which the latter has acquired the rights. Any reproduction of these products and contents is prohibited. Any professional resale of MEDICLEM products is strictly prohibited.
I The Client
The Customer declares and guarantees that they are a natural person, aged at least 18 years old and have the legal capacity to place an order on the site. The Customer must open an account to be able to place an order on the site. To this end, they must provide the data referred to in these general conditions so that MEDICLEM can process and deliver the order. When registering the Customer's personal data in the "my account" section, the latter must ensure the accuracy and completeness of the mandatory data they provide. In the event of an error or incompleteness in the data provided, particularly in the wording of the recipient's contact details, MEDICLEM cannot be held responsible for the impossibility of processing the order and/or delivering the product.
The Customer undertakes to keep his account identifiers secret and not to disclose them in any form whatsoever and to any person whatsoever. It is specified that any use of the Customer's identifiers is made under his sole responsibility. Any act carried out with the use of these identifiers will therefore be deemed to have been carried out by the Customer.
II The Products
The products offered for sale are those described on the Site. MEDICLEM Company takes the greatest care in the presentation and description of these products to best satisfy the Customer's information.
It is however possible that errors may appear on the Site or that the photographs of the products presented do not strictly correspond to the products delivered. In any event, in the event of non-conformity of the product delivered in relation to its description on the Site, the Customer may either exercise his right of withdrawal or implement the guarantee of conformity of the MEDICLEM Company which will proceed, where appropriate, either to the exchange or to the reimbursement of the price (in whole or in part) possibly invoiced.
III The Order
Ordering on the Site is subject to compliance with the procedure set up by MEDICLEM, embodied by a series of different steps that the Customer must follow to validate their order. The Customer will have the opportunity, before definitively validating their order, to check the details of the order and its total price, before confirming it to express their acceptance. Any order confirmed by the Customer constitutes a sales contract and acceptance of all the provisions hereof. A confirmation email summarizing the order (products, price, availability of products, quantity, etc.) will be sent to the customer by MEDICLEM. To this end, the Customer formally accepts the use of the email provided for confirmation by MEDICLEM of the content of their order.
MEDICLEM Company reserves the right not to process or to refuse or cancel any order from a Customer:
- With whom there is a dispute or incident relating to the payment of a previous order or which contravenes the provisions hereof. In this case, MEDICLEM Company will inform the Customer by email.
- Whoever voluntarily or involuntarily provides incomplete or erroneous information and/or fails to complete or correct it.
- Who does not respect these general conditions.
- Whose IP address is located in a country different from the billing and/or delivery address.
IV Prices and Payment Terms
1. Determination of the price
Product prices are indicated in euros, all taxes included for mainland France and the European Union, excluding shipping costs.
The total price of the order (all taxes and shipping costs included) is indicated in the basket. For the overseas departments, Switzerland and all other countries outside the European Union, the sales prices displayed are deemed to be exclusive of tax and therefore cannot be subject to a VAT deduction. The Customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of ordering, have to pay customs and/or import duties according to the legislation in force in said country or overseas department.
MEDICLEM reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in effect at the time the order is registered, subject to availability.
2. Payment terms
The products are payable in cash on the day of the actual order. Payment for purchases is made either by:
– Bank card: The Customer accesses a dedicated space made available by a banking institution, which ensures the security and recording of the payment order. In this regard, the Customer expressly acknowledges that the communication of his bank card number to MEDICLEM constitutes authorization to debit his account for the products ordered.
3. Proof of data recorded and stored by the Company
The data recorded by the site constitutes proof of financial transactions.
V – Delivery
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the customer or any other natural person of their choice.
Delivery cannot be made to hotels or PO boxes. The customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). The delivery times indicated at the time of ordering are indicative times, corresponding to the average processing and delivery times. MEDICLEM cannot be held responsible in the event of delivery after the indicative times. Order preparation times may be extended during inventory periods, taking place in the last week of December, during public holidays, and during a health crisis.
MEDICLEM cannot be held responsible for the consequences of a delay in delivery that is not its fault. In the event of damaged packages (open package, missing products, etc.), the Customer agrees to notify the carrier and MEDICLEM by any means of any reservations within 3 days of receipt of the product. No claims will be accepted beyond these 3 days.
VI – Right of withdrawal
The private Customer has a right of withdrawal, which he can exercise without reason, within a period of fourteen (14) clear days from the delivery of the order, which will be exercised by the return at his expense of new products ( in their original packaging, unused), accompanied by the order number to the following address:
MEDICLEM COMPANY
32 Toul Street
75012 PARIS
MEDICLEM Company will reimburse the Customer for any sums already paid, less any shipping costs, under the conditions set out in the following Article VII.
VII – Reimbursement
Reimbursements of products in the cases referred to in Articles II and VI will be made by MEDICLEM Company within a maximum period of 30 days after receipt by it of said products.
The refund will be made using the same payment method chosen by the customer when ordering.
VIII- Applicable law
Any order automatically implies the Customer's acceptance of the general conditions of sale. These general conditions of sale are governed by French law.
In the event of a dispute, only the French Courts will have jurisdiction. In the event of a difficulty or complaint regarding an order, the customer can contact Customer Service via the contact section or by email at the following address: contact@mediclem.com to find an amicable solution.
IX – Information Technology and Freedoms
The information collected by MEDICLEM Company during a Customer order is necessary for processing and managing the order and transaction and for this purpose may be communicated in whole or in part to MEDICLEM Company service providers involved in the execution of the order.
The Customer is informed that this same personal data may also be collected by an organization responsible for analyzing orders and combating bank card fraud.
In accordance with the Data Protection Act No. 78-17 of 6 January 1978, as amended, the customer has the right to access, rectify, oppose and delete data concerning him/her.
Delivery and returns
For information purposes only, delivery times vary between 3-4 days (for mainland France) and 1 month for certain countries (Italy, USA, Belgium, etc.), from the date of dispatch, with Mediclem undertaking to dispatch orders within two working days of their validation.
Returns
You have 14 days to return your items without giving a reason.
Return conditions
The cost of returning items for withdrawal or exchange is the responsibility of the customer.
Products must be returned “new”:
> In their original packaging
> Unused products
Return address
Items must be returned to the following address, accompanied by the delivery note or invoice for the order:
MEDICLEM Company
32 Toul Street
75012 PARIS
Exchange
MEDICLEM does not make any exchanges on purchased products.
Refund
Refunds can only be made if the Customer has complied with the return conditions.
Refunds for products will be made by MEDICLEM Company within a maximum of 30 days after receipt of said products. Refunds will be made using the same payment method chosen by the Customer at the time of ordering or by issuing a purchase voucher.
Please notify customer service (contact@mediclem.com) of any returns to facilitate exchanges or refunds.

Our mission? To provide respite to families during long illnesses….
Living with a child's illness on a daily basis is a real marathon and a test for the whole family.
The energy spent with your child and the sleep deprivation associated with night-time surveillance are difficult to manage in the long term.
Ensuring comfortable nights to recharge your batteries is essential and allows you to be mentally and physically available.
The inflatable tent is an accessible, affordable and portable solution that allows families to put their child to bed peacefully, at home or when traveling.
For MEDICLEM, this tent is also a strong personal and family story.
This little girl who inspires us every day, amazes us with her courage, and gives us the strength to move forward.